FAQ

Pure Peptide Labs – Frequently Asked Questions (FAQ)

Effective Date: April 2025

At Pure Peptide Labs, we understand that clear, accurate information is key to a smooth and compliant customer experience. Below are answers to the most common questions we receive—always framed within the boundaries of research use only.

🧪 Product & Research Use Questions

Are your products for human or animal use?
No. All of our products are sold strictly for laboratory research and analytical use only. They are not approved for human or veterinary consumption, injection, or topical use.

Are these products FDA approved?
No. Our products are classified as Research Use Only (RUO) materials and are not approved by the FDA for diagnostic, therapeutic, or clinical use.

Do you provide reconstitution or dosing instructions?
Absolutely not. We do not provide any instructions or guidance related to dosage, reconstitution, injection, or use. Doing so would violate our Terms of Service and compliance standards.

What does "Research Use Only" mean?
"Research Use Only" (RUO) refers to products intended solely for use in laboratory settings, such as in vitro testing or analytical research. These products are not intended for use in or on humans or animals.

How are your products tested?
All compounds are tested via High-Performance Liquid Chromatography (HPLC) and Mass Spectrometry (MS). Certificates of Analysis (COAs) are provided for transparency and verification.

📦 Shipping & Order Questions

When will my order ship?
Orders placed before 1:00 PM CST on business days are typically shipped the same day. Orders after this cutoff are shipped the next business day.

Which carriers do you use?
We ship with UPS and USPS. Please note: UPS does not deliver to PO Boxes. Select USPS at checkout if using a PO Box.

Do you offer expedited shipping?
Yes. We offer UPS Next Day Air, Second Day Air, and USPS Express options. These can be selected at checkout.

How do I track my shipment?
Once your order ships, you’ll receive a confirmation email with tracking information. You can track shipments directly via the carrier’s website.

💳 Payment & Return Questions

How do I pay for my order?
We use Square Invoicing as our secure payment method. After placing an order, you will receive an invoice via email directly from Square. Payment is due by end of day. If unpaid, the invoice will automatically cancel, and the order will not be fulfilled.

What payment methods do you accept?
Square Invoicing accepts all major credit and debit cards.

Can I return a product?
Yes. We offer a 30-day money-back guarantee on unopened, untampered products. Please refer to our Return Policy for full details.

How do I request a refund?
Email us at support@purepeptidelabs.com with your order number and reason for return. We will guide you through the return process.

💝 Philanthropy

Do you support any charitable causes?
Yes. A portion of our monthly sales revenue is proudly donated to St. Jude Children's Research Hospital. We believe in giving back, and supporting groundbreaking research and treatment for children facing life-threatening illnesses is a cause close to our hearts.

Is my purchase helping contribute to this cause?
Yes. Every order you place contributes to our monthly donation to St. Jude. Thank you for helping us support pediatric cancer research and compassionate care.

📜 Legal & Compliance

Do you allow reviews or social media discussions about dosage or usage?
No. Per our Community Guidelines, any content suggesting human use, dosing, or injection will be removed or reported. We are not responsible for third-party content and do not endorse it.

Can I use your products in clinical trials?
No. Our products are not intended for diagnostic, therapeutic, or clinical use. They are for research use only and not to be administered to living beings.

Where can I find your legal and compliance policies?
Visit our Policies Page for a full breakdown of our Terms of Service, Shipping Policy, Compliance Overview, and more.

For any additional questions not listed here, please contact our support team at: 📧 support@purepeptidelabs.com

Thank you for supporting safe and responsible research.